Apple Customer Service

As you may or may not know, I’m a big fan of my apple laptops. I had a 12″ Powerbook that served me very well throughout the beginning of grad school, and I recently upgraded when the aluminum Macbooks came out. At that point, it was clear that they were not going to release a 12″ Macbook Pro, and the new macbook looked like it would serve my needs quite well. And so it has so far.

Unfortunately, it’s happened a few times now that my laptop did not properly sleep when I closed it. This isn’t really a problem if I notice it before it goes in my bag, but on Thursday, I didn’t notice, and it sat in my bag – running – for over two hours during glee club. When I discovered that my bag was quite warm I became concerned. It didn’t properly recover when I opened it and had to force a restart. The system seemed perfectly fine after the reboot, but the fan did not fare as well. Ever since then, the fan made an unbearable noise whenever the laptop was on. I couldn’t even use it. So, this morning I brought it into the local Apple store, fulling expecting them to ship it out and to be missing a laptop for awhile. After talking to the folks at the Genius Bar and them hearing the problem, I was quite happy to find out that they would simply remove my hard drive and place it in a brand new machine for me. I had hoped for this outcome, but honestly didn’t expect it. Now, however, I’m sitting here, blogging on my shiny new laptop, and it makes me very happy.

Apple’s done this for me once before too; I got an iPod for Christmas last year, and earlier this fall it began having some apparent hard-drive issues. Songs would skip in the exact same place, consistently, even when the same song played perfectly on my laptop. I brought it in, and they simply replaced it – no questions asked. Shiny new ipod after many months of use.

So, yeah. Apple customer service makes for a very happy Kristin. Thanks, guys.